Accommodation Regulations
The operator of the Pension Daniela a Arnika is the company Profi Pohoda s.r.o., Kraslická 629, 351 37 Luby, ID No. 279 81 126, VAT No. CZ27981126, a company registered in the Commercial Register maintained by the Regional Court in Pilsen, Section C, Insert 19932.
Trade license issued by the Municipal Office in Cheb, Department of Municipal Trade Office, No. 0033/2012/CH.
Penzion Daniela - Boží Dar 161 and Penzion Arnika - Boží Dar 125
1.1 The accommodation of guests in Pension Daniela and Arnika is based on an accommodation contract concluded pursuant to the provisions of Section 2326 et seq. of Act No. 89/2012 Coll., Civil Code, on the basis of which the accommodation provider provides the guest with temporary accommodation for an agreed period of time and the guest (hereinafter referred to as "guest") undertakes to pay the price for accommodation and related services.
1.2 The accommodation contract shall be concluded in writing; the requirement of a written form is also fulfilled electronically (by e-mail, via a booking form or the accommodation provider's online booking system).
1.3 The contract is concluded at the moment of confirmation of the reservation by the accommodation provider (including confirmation automatically generated by the reservation system). If a deposit or full payment is stipulated, the contract becomes effective upon payment of the deposit or full payment according to the payment instructions.
1.4 The rights and obligations of the contracting parties not expressly provided for in the contract are governed by these Accommodation Rules and the price list of the accommodation provider. If the contract stipulates something different from these Accommodation Regulations and/or the price list, the contract shall apply.
1.5 By submitting a booking or reservation, the Guest confirms that he/she has read and agrees to these Accommodation Regulations and Price List; these conditions form part of the Accommodation Contract.
2.1 The guest may make an order or reservation:
- in writing (by e-mail, by post),
- by telephone with subsequent written confirmation,
- via the booking form on the website,
- via the accommodation provider's online booking system or contractual booking portals.
2.2 As soon as the accommodation provider receives the order or reservation, it will issue an advance invoice to the guest in the amount of 50% of the accommodation price (unless otherwise stated). A deposit is not required for stays booked less than 7 calendar days prior to arrival, in which case the guest shall pay the full price on arrival.
2.3 The conclusion of the accommodation contract shall take place:
- for orders by e-mail or in writing - at the moment of confirmation of the reservation by the accommodation provider,
- for online bookings - at the moment of confirmation of the booking by the system and/or by e-mail,
- in both cases, if a deposit or full payment is required, at the time of payment.
3.1 If the guest fails to pay the deposit on time, the reservation is cancelled upon the expiry of the deposit due date.
3.2 Pursuant to Section 1837 (j) of the Civil Code, the guest cannot cancel the accommodation contract if the accommodation provider provides the accommodation within the specified time. The accommodation provider reserves the right to 100 % of the services ordered in the event of cancellation by the guest. The same applies if the guest arbitrarily changes the number of persons compared to the reservation (e.g. booked an apartment for 4 persons and 2 arrive). A request for a room change is possible at least 30 days before arrival.
3.3 If the guest fails to arrive at the accommodation and does not notify a late arrival at least 1 day in advance (by phone or in writing according to Article 2.1), the accommodation provider is entitled to charge 100% of the price of the services ordered.
3.4 The cost of services booked but not used cannot be refunded and the booked services cannot be changed during the stay (e.g. accommodation, meals, treatments).
3.5 If the accommodation provider fails to provide the services as per the confirmed order due to its own fault (e.g. overcrowding, temporary operational problems), it will immediately arrange alternative accommodation in the same or higher category and a free transfer there and back. If the guest accepts the alternative accommodation, he/she is not entitled to further compensation.
3.6 By paying the deposit, the guest agrees to these accommodation rules.
4.1 The guest shall report his/her arrival at the restaurant (bar) of Pension Daniela (for those staying at Pension Daniela and Arnika) to the designated staff member.
4.2 The guest shall present his/her ID card or passport; the correctness of personal data and the duration of stay shall be confirmed by signing the registration card. Without a valid document, accommodation may be refused.
4.3 Unless otherwise agreed, check-in is from 15:00 to 19:00.
4.4 Upon check-in, the guest shall pay the balance of the price of the stay. After payment, the accommodation provider will issue a tax receipt and only then will the guest be accommodated. Non-cash payments (credit card, bank transfer, etc.) are only possible via online booking via the accommodation provider's website or contractual booking portals. Failure to pay the balance may be grounds for non-accommodation.
4.5 The number of persons per room corresponds to the number of persons registered for accommodation; all persons shall present proof of identity.
4.6 The duration of the accommodation is agreed at the time of check-in and recorded on the registration card; extensions are only possible with the consent of the accommodation provider.
4.7 The guest agrees to the processing and storage of personal data for the purpose of providing accommodation and guest registration in accordance with Act No. 565/1990 Coll., Act No. 326/1999 Coll. and Regulation (EU) 2016/679 (GDPR).
4.8 Guests under 18 years of age will only be accommodated when accompanied by an adult.
4.9 If the guest is under the influence of alcohol or drugs, the accommodation provider may refuse accommodation for reasons of order and safety.
4.10 Check-out is no later than 10:00. If the guest does not vacate the room by 10:30, an additional night may be charged unless otherwise agreed.
4.11 If a room is already booked for another guest and the previous guest fails to vacate the room despite notification, the guesthouse reserves the right to take the guest's belongings and place them in a safe place with the participation of a committee of two persons. If an extension is requested, another room may be allocated.
5.1 The guest has the right to use the accommodation area and the common areas of the guesthouse and to use the services associated with the accommodation.
5.2 Upon check-in, the guest receives the keys and is obliged to prevent their loss, destruction or damage, as well as access to third parties. The guest shall immediately report the loss of the keys to the authorised staff member. The fee for the loss and issue of new keys is 500 CZK.
5.3 By staying at the guesthouse, the guest confirms that he/she has been informed, understood and will comply with these accommodation rules; he/she confirms this by signing the registration card. If the guest violates the rules, the accommodation provider may withdraw from the accommodation without compensation to the guest.
5.4 The guest is obliged to:
- pay on arrival the price for accommodation according to the valid price list (confirmed order),
- ensure cleanliness of the accommodation premises,
- protect the equipment against damage,
- immediately report any damage or injury caused by the guest or his/her companion,
- not to disturb other persons by excessive noise between 22:00 and 07:00,
- turn off the water, turn off lights, turn off unused appliances and close windows when leaving,
- hand over keys at check-out
5.5 The guest must not, without the consent of the accommodation provider:
- make substantial changes to the premises (move furniture, etc.),
- remove any equipment and facilities from the premises intended for accommodation,
- use their own appliances except for small appliances for personal hygiene and office work,
- leave the accommodation to another person,
- receive visitors outside the hours of 08:00-22:00; outside these hours only the public areas of the guest house are available,
- give the address of the guesthouse as the place of business,
- keep dogs and other small animals on the premises (accommodation of animals is not possible)
5.6 It is forbidden to:
- carrying, keeping or using weapons, ammunition and explosives,
- possession, manufacture or possession of narcotic and psychotropic substances and poisons (with the exception of drugs prescribed by a doctor),
- smoking (prohibited throughout the property, including the restaurant),
- use of open flames,
- use of explosive substances (fireworks) in the premises and its immediate vicinity
5.7 Other accommodation rules:
- The photos of the rooms and common areas shown on the website and in the promotional materials are for illustrative purposes only. The Guest acknowledges that the actual appearance of the room allocated may vary and the accommodation provider is not obliged to provide the room exactly as shown in the photograph.
- The guest is obliged to allow access to the room to the staff for cleaning and servicing purposes. Room cleaning is done once every 7 days; towels are changed on request (max. once every 2 days), toilet paper is replenished, etc.
- Breakfast is served from 8:00 to 10:00 in the Daniela restaurant; the last buffet refill takes place at 9:30.
- Wellness services are chargeable and must be booked in advance with the staff at the Daniela Restaurant; access is always private.
- In the event of illness or injury, the guest house will arrange for medical assistance or transport to hospital; the costs incurred will be borne by the guest.
- For safety and social reasons, it is not advisable to leave children under the age of 12 in the room or other areas of the guesthouse without adult supervision.
- Sports equipment (skis, bicycles, etc.) may not be taken into the rooms; there are designated areas (ski room, bike room) for storage.
- Own food and drinks are not allowed in the restaurant and adjacent areas.
- Guests are required to pay for their meals in the restaurant each evening before going to the room.
- The guest has the right to complain about deficiencies in the service provided; the complaint must be made without undue delay so that a remedy can be arranged, preferably on the spot. Later claims may be difficult to prove.
- In the area of accommodation services, the guest has the right to request the removal of a defect relating to the functionality and equipment of the room; if the defect cannot be removed, a replacement or discount will be granted.
- In the food service sector, the guest may request the free, proper and timely rectification of the defect (quality, weight, measure, temperature, price). Quality/temperature claims shall be made after tasting directly with the attendant; measurements and weights shall be claimed before consumption. In the event of a defect in the food, the guest is entitled to a replacement or refund.
- In accordance with the allergen information regulations, the staff of Penzion Daniela will provide this information to any customer upon request.
6.1 Items brought into the guesthouse by the guest are governed by the provisions of Section 2945 of the Civil Code. Guests are advised not to leave their valuables loose in the rooms and to use the accommodation provider's storage facility.
6.2 At the guest's request, the accommodation provider may take custody of cash, jewellery and other valuables. The accommodation provider is entitled to refuse to take possession if the items are dangerous or disproportionate in value.
6.3 The accommodation provider is not responsible for items left outside the designated areas (e.g. bicycles outside the bike room, skis outside the ski room).
6.4 In the event of damage, the guest is obliged to immediately report the damage to an authorised employee of the guesthouse.
6.5 Any damage incurred must be reported by the guest without undue delay, within 3 days at the latest.
6.6 No compensation is provided if the damage is caused by the guest or his/her companion.
7.1 The guest is obliged to familiarize himself with the safety rules and the evacuation plan posted in the rooms and corridors.
7.2 The guest shall conduct himself/herself in such a way as to avoid unreasonable harm to the freedom, life, health or property of another.
7.3 If the guest causes damage to the property of the accommodation provider by his/her actions, the full amount of the damage will be claimed.
7.4 Forgotten items are retained for 14 days; thereafter, if they are obviously valuable, they are handed over as found losses to the relevant authorities, otherwise they may be disposed of after this period.
7.5 If a guest is provided with a parking space in an unattended (monitored) parking lot at the guesthouse for a fee, this does not create a storage contract. The accommodation provider is not liable for loss or damage to the vehicle and its contents, unless the damage was caused by his/her fault.
7.6 In the event of illness/death of the guest, the accommodation provider may claim compensation for any costs (medical, organizational), compensation for services already used and compensation for any damage to the equipment.
Detailed information on the processing of personal data is provided in a separate GDPR document available on the website of the accommodation provider.
We hereby provide information in accordance with Sections 1811 and 1820 of Act No. 89/2012 Coll., Civil Code, prior to the conclusion of the accommodation contract:
a) Identity and contact details of the accommodation provider.
b) The main business of the accommodation provider: production, trade and services not specified in annexes 1 to 3 of the trade licensing act; innkeeping; sale of fermentation alcohol, potable alcohol and spirits.
(c) Designation of service: the accommodation provider provides accommodation and related services for guests on the basis of the terms and conditions set out in the accommodation contract; the catering activity consists in the preparation and sale of food for immediate consumption.
d) Price of the service: according to the current price list; the price includes all taxes and charges.
e) Method of payment and performance: the guest pays the agreed payments in cash on the spot or cashlessly via online booking (credit card, bank transfer) according to the instructions of the accommodation provider/portal.
g) Out-of-court dispute resolution (ADR):
Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2,
e-mail: adr@coi.gov.cz, website: adr.coi.cz.
The Czech Trade Inspection Authority is the supervisory authority for consumer protection (Act No 64/1986 Coll.). Website: www.coi.cz.
(h) Right of withdrawal: in accordance with Section 1837(j) of the Civil Code, the consumer does not have the right to withdraw from an accommodation contract if the performance is provided within the specified time.
i) Applicable law: the law of the Czech Republic.
(j) Language of the transaction: Czech.
These Accommodation Rules were updated on 28 September 2025.
